They are talking about ‘graphic cards', the ‘motherboard' and RAM. This is not a software company, but it is a computer company.

We will need to check what was said before to see the context. Lee Cohen suggests that the graphic card might not be compatible. Trevor Francis says, ‘We'll have to look into that.' He thinks they will need to check the graphics card.

Suki Burns is not a technical expert. She explains the problem that her customer has, but she is not sure she understood exactly.

He thinks that the problem may be simpler than changing the graphics card. They could just increase the RAM. This would be quicker and cheaper. The correct answer is: He will find an inexpensive way to satisfy the client.

• 158. What kind of business do these people probably work for?

  • A software company
  • An aerospace company
  • A computer company
  • An IT hotline

• 159. At 9:42 AM, what does Mr. Francis mean when he writes, “We'll have to look into that”?

  • He thinks it will be a problem.
  • They will need to check the graphics card.
  • They will need to get outside advice.
  • He can work on this with Ms. Burns and Mr. Cohen.

• 160. At 9:48 AM, what does Ms. Burns mean when she writes, “That's what I gathered anyway”?

  • She is not sure she understood exactly.
  • She collected this information herself.
  • She understands why the customer is frustrated.
  • She has had the same problem herself before.

• 161. What will Mr. Francis probably do next?

  • Contact the client
  • Check the original quote
  • Find an inexpensive way to satisfy the client
  • Check the compatibility with the motherboard